AI-Native Customer Success

Customer success,
finally proactive.

Coraleye evaluates customer interactions and recommends proactive actions before accounts churn.

Book a Demo → See Coraleye in Action
Ingest
Connect every customer interaction.
Evaluate
Surface risks and opportunities.
Act
Generate plays and workflows.
Terracotta Cloud AT RISK
ARR: $96,000
Health: 48
Renewal: 180 days
Why This Account Was Flagged

Unresolved policy issues and support friction may jeopardize growth and renewal.

"We're looking at increasing our seat count from 50 to 100." Gong call · 3 days ago
1. Unify Customer Interactions
Zendesk HubSpot Gong Slack Outlook Tableau Pendo Amplitude Zendesk HubSpot Gong Slack Outlook Tableau Pendo Amplitude
Coraleye ingests and synthesizes every interaction
2. Evaluate & Prioritize
216
Customers in Book
10
Recommended Actions
$5.6M
Total ARR
Terracotta Cloud AT RISK ARR: $96,000 Health: 48 Renewal: 180 days
Why This Account Was Flagged

Terracotta Cloud is planning significant expansion, but unresolved policy issues and support friction may jeopardize their growth and renewal.

Evidence from Interactions
1
"We're looking at increasing our seat count from 50 to 100."
Gong call · 3 days ago
Feb 22, 2026
2
"We're looking to scale up to about 150 seats soon."
Slack · #customer-success · 5 days ago
Feb 21, 2026
3
"I think there was a problem with the expense policy settings."
Zendesk ticket #8421 · 6 days ago
Jan 10, 2026
3. Act & Drive Outcomes
Active Plays See all →
Expansion Opportunity
$120,000 ARR
Wayne Enterprises · 2 tasks
In progress
Executive Sponsor Outreach
$85,000 ARR
Cyberdyne Systems · 3 tasks
In progress
Renewal Risk Mitigation
$70,000 ARR
Umbrella Corporation · 4 tasks
In progress
The problem

Your customer interacted with 6+ people across 6+ systems this month. Nobody has the full picture.

By the time you connect the dots,
they've already decided to leave

6+
siloed data sources
A single customer account
6+
teams touching one account
HubSpot
CRM / Pipeline
Zendesk
Support Tickets
Slack
Communications
Salesforce
Account Data
Gong
Call Transcripts
Jira
Product & Engineering
↓
↓
↓
↓
↓
↓
Sales Rep
Owns the deal, not the relationship
Support Agent
Closes tickets, never sees the account
Account Mgr
Last to know when things go wrong
CSM
Flying blind on health
Onboarding
Hands off and disappears
Engineering
Fixes issues, never sees the customer impact
Things Start to Slip

Quote requested, Permit delayed with no flag, interaction logged, Follow-up never sent, milestone passed, Complaint unseen by CSM, check-in skipped, Risk score stale, account silent for 6 weeks, no one noticed. Customer decided to leave.

Resulting in impersonal experiences that lead to churn and lost upsell opportunities

"

Most companies aren't systems of action, they are systems of recommendations. Where a company could differentiate is if it had the recommendation engine and then helped me do it.

"
Global Head of Customer Success, $15B+ technology company
Our Approach

Replace reactive chaos with proactive intelligence

The difference Coraleye makes

Before Coraleye

Reactive and Blind

Tedious, fragmented, expensive

  • ▪Accounts hot-potatoed across five teams with no shared context
  • ▪Interactions scattered across six siloed systems nobody reads in full
  • ▪Health scores built on login frequency, a lagging indicator that tells you nothing about what customers actually said or felt
  • ▪CSMs spending hours on manual follow-ups instead of relationships
  • ▪Churn decisions made before anyone on the team noticed the pattern
With Coraleye

Proactive and Complete

Scalable, intelligent, automatic

  • ✓Every interaction unified in one timeline across every system
  • ✓Cory reads signals across every system simultaneously
  • ✓Health scores derived from actual conversations, not proxies
  • ✓Plays drafted and executed automatically with one CSM approval
  • ✓Risk flagged weeks before the customer decides to leave
How it works

From signal to action.

Coraleye unifies customer interactions, identifies risk and opportunity, and recommends the next best action.

01

Unify

Bring conversations, support tickets, calls, and product activity into one customer timeline.

02

Analyze

Detect churn risk, expansion signals, sentiment shifts, and escalation patterns automatically.

03

Act

Generate recovery plays, outreach workflows, and account actions before opportunities are missed.

Product screenshot
01: Unify
Cory in Action
Sandra Clark, Meridian Health
Churn Risk: 82 Renewal in 18 days
01
Flagged
3 signals detected across Zendesk, Gong, and Slack over 6 days.
02
Analyzed
Transcript excerpt: "I feel like no one is reading our tickets." Unanswered renewal question identified.
03
Play Drafted
Recovery play queued. Apology call plus renewal prep sequence. Save probability: 74%.
04
Executed
CSM approved in one click. Call scheduled. Sequence deployed. Account moved from At Risk to Watch.
Meet Cory

Your AI agent that never misses a signal

Cory reads across the full customer timeline, picking up signals from conversations and usage across your entire account base.

⚡
Action-first Drafts the play and waits for a single CSM approval
🛡
Human-in-the-loop CSMs stay in control. Cory does the legwork, you make the call.
About Coraleye

Why we built Coraleye

Coraleye started with a simple observation: companies already have the customer data they need to prevent churn, identify expansion opportunities, and improve customer relationships. The problem is that the data lives across disconnected systems, with no unified way to understand what is actually happening across an account.

Across investing, enterprise software, and AI implementation, we repeatedly saw teams struggle to proactively manage customer relationships because conversations, support issues, product activity, and operational signals were fragmented across dozens of tools.

We built Coraleye to unify those customer signals, evaluate what matters, and help teams take action before revenue and relationships are lost.

Coraleye was founded by Duane, Chris, and Arman, three college friends from Duke and Northwestern who decided to stop watching this problem happen and start solving it.

Contact Us

Ready to see Coraleye in action?

Book a call to see how Coraleye can transform your customer success operations.