Maximize your customers' lifetime value
Customer success,
finally proactive.
Surface key signals within your account base, plan a roadmap of actions, and provide your team the context needed to keep every customer growing.
Built for your stack
Coraleye organizes your native stack and outside data, enriching the context that your team operates on.
24/7 oversight
Overnight evaluation in gated, secure environments, with human-in-the-loop auditing.
Your company's context engine
Coraleye evaluates your historical records and real-time enrichment signals to spot churn and upsell data. Our agent, Cory, surfaces the reasoning behind each signal and drafts a path forward for your team's relationship strategy.
Usage drop, champion departure
Links LinkedIn activity with usage data. New CTO previously used a competitor's product at their last role.
Precedent workflows surfaced
Drawn from prior recovery plays conducted with similar patterns.
Account sentiment over time
Reads transcripts and diagnoses how the sequence is evolving.
Under the surface
The parts of Coraleye you don't see in the workbench, quietly running on every account, every day.
Evaluate
Score every account against evidence, not proxies.
- Cross-references tickets, calls, messages, usage, and external data.
- Custom model runs nightly, so health evaluations are never stale.
- Scores trace back to the logged and unlogged interactions behind them.
Exec sponsor silent for 31 days; active seats down 22%.
Champion resigned last week; admin seat unassigned.
Learn
Carry each account's history forward, automatically.
- Renewal dates, past commitments, and prior flags stay attached to every account.
- Nothing gets re-explained from scratch when a new signal comes in.
- The longer Coraleye runs, the more context it has to work with.
Renewal date, prior sponsor change, and last two flags carry forward automatically — nothing gets re-explained when a new signal comes in.
June: champion moved teams, replacement sponsor never logged in.
July: seat usage sliding, support tone turned transactional.
Act
Draft the play. Your team makes the call.
- Every flagged account gets a drafted next step, not just a red flag.
- The play adapts; if it stalls, the next move is already decided.
- Nothing goes out without a human review step.
Hi Dana, introducing myself as your new point of contact, referencing the Q2 savings report your team presented, and proposing a 20-minute re-onboarding call this week.
Day 3 · Follow up with usage-impact one-pager
Day 10 · Re-onboarding call with new VP Ops
Escalate to Meridian's manager and loop in your own leadership.
Re-establish an executive sponsor and convert the renewal into a 2-year term before the 34-day window closes.
Trace
Show your work, every time.
- Every play links back to the exact precedent that shaped it.
- No black-box recommendations; see evidence before any verdict.
- Built for teams that need to explain a decision, not just receive one.
Sponsor-silence signals like this recover in about two-thirds of comparable cases when a re-introduction happens within five days.
A similar account sat unmanaged for 11 weeks before churning.
Pattern-matched from every conversation — no model call, not editable.
Every conversation rated against a fixed rubric, one metric at a time.
Signals roll up into one score, re-run nightly on every account.