Last updated: June 28, 2026
These Terms of Service (the "Terms"), together with any order form, online checkout, or written agreement that references them (each, an "Order Form"), form a binding agreement (the "Agreement") between Coraleye, Inc. ("Coraleye," "we," "us," "our") and the business that accesses or uses the Services ("Customer," "you," "your"). The Agreement governs your access to and use of Coraleye's AI-powered customer success platform, website, and related services (collectively, the "Services").
By creating an account, clicking "I agree," executing an Order Form, or otherwise accessing or using the Services, whichever is earliest, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you are entering into the Agreement on behalf of a business, you represent that you have authority to bind that business, and "you" refers to that business. If you do not agree, do not access or use the Services.
Enterprise customers may enter into a separately signed master agreement and/or data processing addendum with Coraleye; where one exists, that signed agreement controls over these Terms to the extent of any conflict. If there is a conflict among the documents that make up the Agreement, the order of precedence is: (a) a separately signed master agreement or data processing addendum; (b) an Order Form; and (c) these Terms.
Coraleye operates an AI-powered customer success platform (the "Service") that helps businesses monitor customer health, generate account insights, and enact recommended actions.
Subject to these Terms and your payment of any applicable fees, Coraleye grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the Term for your internal business purposes and in accordance with our published documentation.
"Authorized Users" means (a) your employees and contractors whom you authorize to access the Services on your behalf, and (b) any individual you otherwise permit to access features of the Services or Customer Data made available through them. Access to each tenant is limited to an allowlist of Authorized Users maintained by you or by Coraleye at your direction. You are responsible for your Authorized Users' compliance with the Agreement and for all activity that occurs under your account as if it were your own.
You must provide accurate registration information and keep it current, safeguard your account credentials, and not share individual credentials among multiple users. You must notify us promptly if you know or reasonably suspect that any account or credential has been compromised.
You must be at least 18 years old and capable of forming a binding contract. The Services are intended for business use only and are not directed to consumers or to anyone under 16.
The Services are currently offered on a beta / early-access basis. You acknowledge that:
We may convert the Services to a generally available, paid offering. We will provide reasonable advance notice before any beta-to-paid transition affects your account.
You agree not to, and not to permit any Authorized User or third party to:
You are responsible for ensuring you have all rights, consents, and lawful bases necessary to upload and process Customer Data through the Services, and for your Authorized Users' compliance with this Section. We may suspend access as described in Section 13 to address violations of this Section.
"Customer Data" means data that you or your Authorized Users submit to or import into the Services, including conversation transcripts, account usage data, financial metrics, and data obtained from your connected integrations, together with the Outputs generated for your account.
As between the parties, you retain all right, title, and interest in and to Customer Data. These Terms grant Coraleye no ownership of it.
You grant Coraleye a non-exclusive, worldwide license to host, copy, process, transmit, and display Customer Data solely as necessary to provide, maintain, secure, and support the Services for you, and as described in our Privacy Policy and any applicable data processing addendum.
With your authorization, we use your Customer Data to fine-tune AI models dedicated to your account. Each fine-tuned model is trained only on your tenant's data, is used only to provide the Service to you, and is never shared with or used to serve any other customer. We do not pool Customer Data across customers to train shared models, we do not train foundation models from scratch, and we do not permit our AI providers to use Customer Data to train their own generalized models. We exclude Google Workspace and other Google API data from all model training. Where fine-tuning is performed by a provider (such as OpenAI), your Customer Data is sent to that provider solely to create and host your dedicated model under its API terms. We delete models fine-tuned on your Customer Data when your data is deleted or your tenant is offboarded.
You represent that you have all necessary rights, consents, and lawful bases to provide Customer Data and to authorize Coraleye's processing of it, including any personal data of your customers and end users.
Coraleye may generate and use aggregated, anonymized, and de-identified data derived from operation of the Services for analytics and to operate, secure, and improve the Services, provided that such data does not identify, and cannot reasonably be used to identify, you, your Authorized Users, or your customers, and is not used to train generalized AI models in violation of the commitment above.
To the extent Coraleye processes personal data contained in Customer Data on your behalf, you are the controller (or equivalent) and Coraleye acts as your processor (or service provider). That processing is governed by our Data Processing Addendum ("DPA"), which is incorporated into the Agreement and is available on request. Where required by applicable data protection law, the DPA (including its standard contractual clauses, where applicable) governs and, to the extent of any conflict on the subject of personal data processing, controls over these Terms.
The Services interoperate with third-party services you choose to connect (for example, Google, Gmail, your CRM, or a customer database). Your use of those services is governed by their own terms, and you are responsible for complying with them and for maintaining any required authorizations. Coraleye accesses third-party data only within the scopes you authorize and is not responsible for third-party services, their availability, or their acts or omissions. We remain responsible for our own subprocessors that provide portions of the Services, as described in our Privacy Policy and DPA.
Coraleye's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements, as further described in our Privacy Policy.
The Services use artificial intelligence, including the Cory agent, to analyze the Customer Data you submit as input ("Input") and to generate insights, recommendations, summaries, and other outputs ("Outputs"). You acknowledge and agree that:
Outputs are provided for informational purposes to assist you. They are not professional, legal, financial, or business advice, and may be inaccurate, incomplete, or unsuitable for your situation.
You are solely responsible for reviewing Outputs and for any decisions or actions you take based on them. You should not rely on Outputs as the sole basis for any material business, financial, or customer decision.
Given the nature of machine learning, Coraleye does not warrant that Outputs are accurate, reliable, error-free, or fit for any particular purpose, and similar Inputs may produce different Outputs.
As between the parties, you own the Outputs generated for your account, which form part of Customer Data, subject to Coraleye's and its licensors' rights in the underlying Services and models. You are responsible for evaluating Outputs for accuracy, completeness, and appropriateness before use.
Some features may be offered free of charge during the beta period. Where fees apply, they will be set out in an Order Form. Unless stated otherwise in an Order Form: fees are quoted in U.S. dollars, are non-refundable except as required by law or expressly provided in the Agreement, and are exclusive of taxes (for which you are responsible, other than taxes on our income). Unless an Order Form states otherwise, subscriptions auto-renew for successive terms of equal length unless either party gives notice of non-renewal at least 30 days before the renewal date. Undisputed late amounts may accrue interest at 1.5% per month (or the maximum permitted by law, if lower) and may result in suspension after reasonable notice. If you believe an invoice is incorrect, you must notify us within 60 days of the invoice date to be eligible for an adjustment or credit.
The Services, including all software, models, designs, text, and the Cory agent, and all related intellectual property rights, are and remain the exclusive property of Coraleye and its licensors. Except for the limited rights expressly granted to you, no rights are granted by implication, estoppel, or otherwise, and all rights are reserved. "Coraleye" and related logos are our trademarks; you may not use them without our prior written consent.
Each party may access the other's non-public information ("Confidential Information"). Customer Data is your Confidential Information; the non-public features, functionality, and performance of the Services are ours. The receiving party will use Confidential Information only to perform under the Agreement, protect it with at least reasonable care, and not disclose it except to personnel and advisors who need it and are bound by similar obligations. These obligations do not apply to information that is or becomes public through no fault of the receiving party, was already known to it, is independently developed without reference to the disclosing party's Confidential Information, or is rightfully received from a third party. Either party may disclose Confidential Information if legally compelled, with reasonable advance notice where permitted.
The Agreement applies while you use the Services (the "Term"). If no active subscription term applies, either party may terminate for convenience on 30 days' notice; otherwise, termination follows the applicable Order Form. Either party may terminate for the other's material, uncured breach 30 days after written notice (or immediately for non-payment after notice).
We may suspend your access where (a) required by law, or (b) we reasonably and in good faith believe your use materially breaches the Agreement (including the Acceptable Use Section), fails to pay amounts due, or poses a security risk or risk of harm to the Services, Coraleye, or others. We will use reasonable efforts to narrowly tailor any suspension, to give you notice where practicable, and to restore access promptly once the issue is resolved.
Upon termination: (a) your right to access the Services ends; (b) you may request export of Customer Data within 30 days, after which we may delete it in accordance with our Privacy Policy and DPA retention schedule; and (c) provisions that by their nature should survive (including Sections 6, 9, 11, 12, 14-17) survive.
THE SERVICES, INCLUDING ALL OUTPUTS, ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT. CORALEYE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT OUTPUTS WILL BE ACCURATE OR RELIABLE. THIS IS A BETA SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.
EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE AGREEMENT WILL NOT EXCEED THE GREATER OF (i) THE FEES YOU PAID TO CORALEYE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, OR (ii) USD $100 (REFLECTING THAT THE SERVICES MAY BE PROVIDED FREE DURING BETA).
These limitations do not apply to a party's liability for fraud or willful misconduct, your obligation to pay fees, a party's indemnification obligations, or any liability that cannot be limited under applicable law.
You will defend and indemnify Coraleye against third-party claims arising from your Customer Data, your use of the Services in violation of the Agreement or law, or your violation of a third party's rights. Coraleye will defend and indemnify you against third-party claims that the Services, as provided by us and used in accordance with the Agreement, infringe that third party's intellectual property rights; this is your exclusive remedy for such infringement claims. Coraleye's obligation does not apply to claims arising from Customer Data, your combinations with non-Coraleye products, or use of the Services other than as permitted. The indemnifying party's obligations are conditioned on prompt notice, sole control of the defense (with the other party able to participate at its own expense), and reasonable cooperation; no settlement imposing liability or obligations on the other party may be made without that party's consent, not to be unreasonably withheld.
The Agreement is governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware, and each party waives any right to a jury trial. Notwithstanding the foregoing, either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information.
You are responsible for ensuring that your use of the Services complies with applicable export control and economic sanctions laws. You represent that you and your Authorized Users are not located in, and will not use the Services in or for the benefit of, any embargoed or sanctioned jurisdiction or party, and that Customer Data will not include information that requires a government license for export. You will not export or re-export the Services in violation of these laws.
We may modify these Terms from time to time. For material changes, we will provide notice by email or a prominent in-Service notice before they take effect. Your continued use after the effective date constitutes acceptance. We may also modify, suspend, or discontinue any part of the Services, particularly during beta, and will avoid materially diminishing the overall functionality of a paid Service during a paid subscription term except as needed for legal, security, or operational reasons.
Coraleye
Email: chris@coraleye.ai
Website: coraleye.ai